Shipping Policy

Last updated: October 20, 2026

Where We Ship

We ship to all 50 US states, including PO boxes. We can't currently ship to APO, FPO or DPO addresses, US territories, or outside the United States.

Shipping Cost

Shipping is free on every order, including every Subscribe & Save delivery.

Delivery Times

We process orders within 1 to 3 business days. Delivery then takes 7 to 14 business days. The EMS Foot Massage Pad ships separately, on the same timings.

These are estimates, and busy periods can add a few days. You'll get a tracking number by email as soon as your order ships. If tracking hasn't updated after 5 business days, email us and we'll check with the carrier.

Your patches may arrive in our fulfillment partner's packaging while we update our pouches. The patches inside are the same.

Duties and Taxes

Our prices include any import duties, so there's nothing extra to pay on delivery. Where we're required to collect sales tax, it's shown at checkout.

Lost Packages

If the carrier confirms your order was lost in transit, we'll replace it.

To make a claim, email us within 7 days of the latest estimated delivery date. We replace each order once. If we can't, we'll refund the affected items.

Address Changes and Delays

Please check your address before you order. We can't change it once your order has shipped, and we can't replace an order sent to an incorrect address. If we can't ship your order within the time stated above, we'll email you a new estimate and the option to cancel for a full refund.

Questions

Email us at support@nourela.com. We reply within 1 business day, Monday to Friday.